Privacy Policy

This Privacy Policy applies to all personal information collected by The Soul Coaching Academy via the website located at www.soulcoach.com.au

1. What is personal information

 This Privacy Policy applies to all personal information collected by The Soul Coaching Academy via the website located at www.soulcoach.com.au

2. What information we collect

 The personal information we collect depends on how you interact with the website. This may include:

• your name
• your email address
• information you provide when booking a conversation
• any information you choose to share via enquiry or booking forms

We do not collect sensitive information unless you voluntarily provide it.

3. How we collect personal information

 We may collect personal information when you:

• submit information through the website
• book a conversation using our online scheduling system
• communicate with us via email

We use cookies to analyse traffic and improve your experience. You can manage preferences in your browser.

4. Purpose of collection

 We collect personal information for the purpose of:

• responding to enquiries
• managing bookings
• providing coaching and related services
• improving the functionality of the website.
• Your personal information may be disclosed to trusted third party service providers, such as website hosting or online scheduling platforms, only to the extent necessary to provide these services.

5. Direct Marketing

We may use your personal information to send you information that you would reasonably expect to receive from us. You may opt out of receiving such communications at any time by following the unsubscribe instructions or contacting us directly.

We do not use sensitive personal information for marketing purposes.

6. Access and correction

 You may request access to the personal information we hold about you, or request correction of that information, in accordance with the Australian Privacy Principles. To do so, please contact us using the details below. 

7. Complaints

 If you have a complaint about how we handle your personal information, please contact us. We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

8. Overseas disclosure

Your personal information may be processed by third party service providers that operate outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in a manner consistent with Australian privacy standards.

9. Contact us

 If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact:

Email: support@soulcoach.com.au